Returns and exchanges are guaranteed rights for all our customers and apply to the eligible products offered in our store, subject to the following terms:

  • A product may be returned or exchanged only if it is in the same original condition as at the time of purchase and is kept in its original packaging.
  • A return or exchange request will be approved within 3 business days if the customer receives an incorrect product.
  • Once a return or exchange request is approved, a courier will visit the customer within 3–5 business days.
  • To request a return or exchange, please send a message via WhatsApp to the number shown on the shipping label, or contact us through the Contact Us page on our website.
  • Please record a clear, continuous video while opening the shipment, starting from the moment it is received and before the packaging is opened until the product is fully removed. The shipment details should be visible whenever possible. This will help us verify the product’s condition upon delivery.
  • If the product is spoiled, defective, or different from what was agreed upon, please send the unboxing video and clear photos of the product, together with the city, address, and order number, so we can review the request and take the appropriate action.
  • The product will be exchanged for another product if a defect, damage, or discrepancy from the information shown on the product page is confirmed.
  • The customer will receive a full refund if the received product is materially different from the description provided on the product page on our website, subject to verification of its condition.
  • We are not responsible for any expectations or results arising from the customer’s use of a product that are not stated on the product page on our website, or for incorrect or unrecommended use of the product.
  • All returns and exchanges are processed in accordance with the return and exchange terms stated in the store.
  • This policy applies only to products eligible for return or exchange.
  • Please keep the unboxing video until the return or exchange process is completed, as it may be required to verify the product’s condition upon delivery.